The National Energy Administration is deeply promoting the "Three-Zero" power connection service guarantee, which effectively helps the full - chain rectification of potential safety hazards of electric bicycles. It has served 180,000 electric bicycle charging facilities, saving 300 million yuan in power connection investment.

Electric bicycles have become an important means of transportation for people's short - distance travel due to their convenience and environmental - friendliness. However, with the continuous expansion of the social ownership scale, problems such as insufficient parking spaces and charging facilities, as well as illegal parking and charging, have become increasingly prominent, posing challenges to public safety and fire management.

In April 2024, the executive meeting of the State Council deployed the work of full - chain rectification of potential safety hazards of electric bicycles. Over the past year, with the joint efforts of all parties, positive results have been achieved. In March 2025, Premier Li Qiang specifically discussed the relevant work in the government work report.

According to the task allocation, the National Energy Administration is responsible for guiding and urging power grid enterprises to effectively provide power connection services for electric bicycle charging facilities in accordance with the requirements of the "Three - Zero" policy. On March 25, it was learned from the National Energy Administration that since the launch of the rectification work, power grid enterprises across the country have cumulatively provided the "Three - Zero" power connection services, namely zero - on - site - visit, zero - approval, and zero - investment, for 180,000 charging facilities, serving approximately 80,000 communities and saving nearly 300 million yuan in power connection investment.

Comprehensively improving the safety level of electric bicycle charging and vigorously promoting the power connection service for charging facilities are the key links in the full - chain rectification of potential safety hazards of electric bicycles. The National Energy Administration has tightened and compacted its responsibilities, incorporating this work into the overall promotion of the "Power Access" service level improvement.

It has comprehensively deployed and promoted the rectification work. It has formulated and issued a notice on effectively doing the power connection service work for electric bicycle charging facilities, clearly establishing a "trinity" responsibility chain led by the provincial - level energy (electricity) regulatory department, supervised by the energy regulatory agency, and implemented by the power grid enterprise. It has put forward 9 specific work requirements, including strengthening supervision, refining tasks, and improving mechanisms, guiding and urging power grid enterprises to provide the "Three - Zero" service for the power connection of electric bicycle charging facilities, actively standardizing the application materials, optimizing the service process, and installing meters and connecting power for free to effectively ensure the power connection service for charging facilities.

It has established a coordinated and joint - action mechanism at all levels. At the national level, it has organized 53 departments and units, including energy regulatory agencies, provincial - level energy (electricity) regulatory departments, the State Grid Corporation of China, and China Southern Power Grid, to coordinate and work together to jointly conduct situation analysis, information sharing, and coordinated promotion, and study and promote the solution of common problems. At the local level, it has guided all provincial - level energy (electricity) regulatory departments and power grid enterprises to strengthen the joint - action service, jointly conduct the survey of the construction demand for charging facilities in residential communities, and fully guarantee the capacity demand for the connection of charging facilities to the grid.

The State Grid Corporation of China has taken prompt action to fully implement the "Three - Zero" service in the residential communities where power is supplied to households, and strictly implement the residential combined - meter electricity price for the electricity consumption of electric bicycle charging piles. At present, the State Grid has cumulatively completed the power connection service work for 170,000 electric bicycle charging facilities in its operating area, covering approximately 70,000 communities.

China Southern Power Grid has actively collected the layout requirements for electric bicycle charging facilities to ensure the scientific layout, reasonable design, and rapid power connection of charging facilities. The power supply bureaus in Guangzhou and Shenzhen have opened the "green channel" for the electricity application of electric bicycle charging facilities in urban villages to give priority to ensuring the power connection demand of charging facilities. Up to now, China Southern Power Grid has cumulatively completed the power connection service work for 10,000 electric bicycle charging facilities in its operating area, covering approximately 7,000 communities.

To consolidate the work quality and effectiveness, the National Energy Administration has strengthened its regulatory responsibilities to effectively ensure that the charging facilities are "connected to power and used well".

It has deepened the comprehensive supervision in the power field. It has included the implementation of the power connection service work for charging facilities in the comprehensive supervision of the power field in 2024, and carried out on - site supervision in 6 provinces (autonomous regions), namely Heilongjiang, Anhui, Shandong, Guangxi, Sichuan, and Ningxia, to comprehensively examine the relevant work results and further supervise relevant units to improve the work mechanism and refine the work measures.

It has increased the daily supervision efforts. The energy regulatory agency has organically combined the power connection service of charging facilities with the handling of 12398 complaints and reports, deeply analyzed the user demands, and formulated targeted improvement measures. It has regularly carried out supervision work in the forms of on - site inspections and special meetings to supervise power grid enterprises to standardize the application materials and optimize the power - handling process, ensuring the timely and effective solution to the urgent and difficult electricity - related problems of the people. Judging from the feedback results of the energy regulatory agency, all localities have introduced relevant management systems to effectively implement various convenient and beneficial power connection service measures.

Power supply enterprises at all levels have combined the actual situation in their respective jurisdictions to innovate service measures according to local conditions, enabling more charging facility construction and operation enterprises to effectively enjoy the achievements of China's "Power Access" reform.

State Grid Anhui Electric Power has launched the "Four - Office" service, namely leading - handling, handling - before - complaint, handling - upon - complaint, and escalated - handling. It has actively connected with the renovation needs of old residential areas, set up service outlets in communities, and opened up the "green channel" for application. Through measures such as advance - supporting power grid renovation and tolerance acceptance, it has significantly shortened the power connection cycle and achieved the synchronous promotion of the construction of charging facilities and the urban renewal of old residential areas.

State Grid Hubei Electric Power has solidly promoted the "fast - power - connection" service for electric bicycle charging facilities around the "one - guide, two - lists, and three - mechanisms". It has issued the "Guide to the Application and Power Connection Service for the Centralized Charging Facilities of Electric Bicycles in Hubei Province", cooperated with the government departments to sort out the construction list of charging facilities and the list of connected projects on a monthly basis, promoted the introduction of the "policy package" beneficial to charging facilities, coordinated the realization of the "arrival - and - arrangement" of the power grid projects for business expansion and matching, and jointly carried out the joint services of "electricity + property management" and "electricity + fire protection" to effectively improve the convenient charging service level.

China Southern Power Grid Guangdong Power Grid has innovatively launched the "credit - based power handling + planning - leading" service model. It has promoted the use of "credit commitment in place of property management certificate" to handle the application for charging facilities in urban and rural areas, and innovated the "town - street - authorized village - committee ownership - determination" mechanism in rural areas to simplify the process and help rural revitalization. It has intervened in the early - stage planning of residential projects in advance to rigidly ensure that 100% of new residential buildings are equipped with centralized charging facilities simultaneously, promoting the coordinated development of green travel and the construction of residential communities.

China Southern Power Grid Guizhou Power Grid has equipped full - time agents in grass - roots communities to provide pre - services such as policy consultation and scheme design, and constructed a "15 - minute charging service circle". It has comprehensively implemented the parallel mechanism of "online capacity pre - verification + offline synchronous construction", pre - verified the on - site power capacity, and realized the pre - service mode of "tolerance - inspection". It has guided the third - party operators to build public - area fast - charging stations through the "unified - construction - and - operation" mode, creating a new sample of win - win cooperation among the government, enterprises, and the people.

The relevant person in charge of the National Energy Administration said that this year, it will continue to supervise relevant units to take the power connection service work for charging facilities as a key task and a people - livelihood project, guide all localities to focus on ensuring the power connection service for charging facilities during the "15th Five - Year Plan" period, include the power connection service work for charging facilities in the comprehensive supervision of the power field and relevant special supervision work in 2025, explore and formulate more convenient service measures, establish and improve the long - term service mechanism, and continuously improve the efficient and convenient power connection service level for charging facilities.